Device Discover, Add & Configure
Scroll to read answers to the most frequently asked question related to magIQ smart device discovery & configuration
- Device addition failed. What should I do?
- Ensure device is in pairing mode. Follow instructions to put device in pairing mode
- Make sure router configured in MagIQ app is turned on
- If the router supports dual-band, configure separate SSID for 2.4GHz & 5GHz bands. SSID for 2.4GHz band should be configured in magIQ app
- Re-check the SSID and password to eliminate spelling mistakes and extra spaces
- Ensure MagIQ device location is in the WiFi router range. Consider using a WiFi range extender or setup an Access Point to increase range
- Check if phone WiFi settings -> Saved Networks displays any network with name like ‘MH_XXX’. Forget this network and try to add again
- If you have multiple routers, please turn off all other routers (other than the one you want to pair magIQ device) and try to add again
- What is Pairing mode?
Devices are usually in operation mode i.e. a switch or socket will only turn on / off on physical touch or when issued an appropriate command via mobile app if it is already paired.
Pairing is the process of pairing the device with WiFi router and magIQ mobile app. This ensures the device and magIQ app can communicate with each other via the WiFi router.
- How to enable pairing mode?
The process of enabling pairing mode on magIQ devices differs based on device types
- If device has power / reset button for e.g. Smart Socket, keep it pressed for 10 seconds. LED light starts blinking quickly to indicate device is in pairing mode
- When will device exit pairing mode?
The pairing mode in magIQ devices is temporary and will revert to operation mode after
- If device has power / reset button for e.g. Smart Socket – pairing mode expires after 5 minutes
- What happens if we have a power cut during pairing mode?
In case of power outage, the following will happen
- If device has power / reset button for e.g. Smart Socket – device reverts to operation mode after restart. The process of enabling pairing mode has to be repeated in this case
- Is voice assistant supported?
MagIQ devices work seamlessly with Amazon Alexa, Google Home & Assistant voice assistance platforms. Additionally you can communicate with your magIQ devices in English & your Indian regional language from magIQ mobile app using the mic icon
- Voice commands are supported in which languages?
Apart from English, the following Indian regional languages are currently supported in the magIQ mobile app – Hindi, Punjabi, Bengali, Oriya, Gujarati, Marathi, Kannada, Telugu, Tamil, Malayalam
For any other support please mail us at support@quarkifi.com